Unrecognized ChatGPT or API Credit Purchase Charges

We're sorry to hear you don't recognize a charge on your account. Our team can help review the charge and, if applicable, issue a refund.

Before escalating, please check your invoices from your billing page to confirm whether the charge matches a recent subscription or API credit purchase. In some cases, a charge may not be fraudulent and could have been made by a family member or someone else who had access to the card.

To request assistance, please contact us through the chat widget located at the bottom-right corner of your screen. You’ll be asked to provide the charge date, amount, the last four digits of the card, and a screenshot of the charge so we can review it.

We strongly recommend contacting your bank immediately if you believe the charge is unauthorized to prevent further fraudulent activity. Prompt action can limit your liability and start the dispute process efficiently.

If you'd like to cancel your subscription, please follow the steps in our help article.