Unrecognized ChatGPT or API Credit Purchase Charges

We're sorry to hear you don't recognize a charge on your account. Our team can help review the charge and, if applicable, issue a refund.

Before escalating, please check your invoices from your billing page to confirm whether the charge matches a recent subscription or API credit purchase. In some cases, a charge may not be fraudulent and could have been made by a family member or someone else who had access to the card.

If you encounter suspicious activity, please use the Unauthorized Activity webform and choose ‘Report unauthorized activity involving my account.’

We strongly recommend contacting your bank immediately if you believe the charge is unauthorized to prevent further fraudulent activity. Prompt action can limit your liability and start the dispute process efficiently.

If you'd like to cancel your subscription, please follow the steps in our help article.