You will get an error when trying to sign up for / log into a deleted account
If you get this error when you try to login or create an account it means the account associated with the email address you're trying to use to sign up for / login to an account underwent an account deletion:
This will happen either because you deleted your account in ChatGPT -- or -- you deleted your account by submitting the email to our Privacy Center for deletion.
⚠️ If you previously deleted an OpenAI account, we unfortunately don't support creating a new account with the same email or reactivating the old account.
Deleting your account yourself in ChatGPT or our Privacy Center should include canceling any active Plus subscription. Also deactivated/deleted accounts are not recoverable.
Next steps
You can still sign up for a new account by using a different email address. If you don't have an alternative email address, try using what's known as an email sub address. For example, instead of: jane@example.com, try jane+alt@example.com. Depending on your email provider, emails to this address should still go to the same inbox (everything after the + is typically ignored by your email provider), but we'll treat this email as a new account.
If you're having trouble creating a new account, please reach out to the support team who can help troubleshoot.