Account management
AI phone supportLearn how OpenAI’s AI phone support works, including supported regions, service limitations, and call data handling.
Canceling API pay-as-you-go serviceLearn how to cancel API pay-as-you-go service and understand access, outstanding charges, and prepaid credits after cancellation.
Canceling your ChatGPT subscriptionLearn how to cancel a ChatGPT subscription purchased on the web, through the Apple App Store, or through Google Play.
Changing your OpenAI account email addressLearn how to change your OpenAI account email for ChatGPT and the API Platform, and when to ask your organization’s administrator for help.
Changing your account sign-in methodLearn when you can change your sign-in method and how it affects MFA and account access.
Creating a new ChatGPT account after deletionLearn whether you can reactivate your ChatGPT account after deletion or deactivation and when you can create a new account with the same email address.
How can I contact support?Need assistance? Here's how to reach us and get the help you need.
How can I report fraud or suspicious activity?Secure your account, rotate exposed API keys, and report suspected fraud or unauthorized activity to OpenAI.
How do I change my name for my OpenAI account?Changing your display name used for your OpenAI account.
Keeping your OpenAI account secureProtect your account, review security activity, and respond to suspected unauthorized access.
Managing active sessions in ChatGPTLearn how to review active sessions, log out of individual sessions, and log out of all sessions from ChatGPT security settings.
Managing members in an API organizationAdd and remove members, manage invitations and roles, and use SCIM groups to control access to your API organization.
Managing multi-factor authentication (MFA)Learn how to turn multi-factor authentication on or off and use the sign-in methods available for your OpenAI account.
Managing projects in the API platformCreate and manage API projects, including member access, service accounts, API keys, model access, usage, and spend limits.
Requesting an additional API organizationLearn how to request a new API organization — and why using Projects might be a better option for most users.
Resetting or Changing Your ChatGPT PasswordIf you're having trouble accessing your account, or if you want to update your password, follow the steps below.
Using multiple accounts with account switchingSwitch between 2 ChatGPT accounts while keeping their conversations, billing, workspaces, and settings separate.
Verifying Communications from OpenAIIdentify official OpenAI websites, social media accounts, apps, email domains, and phone numbers.
Verifying your domain for OpenAI identityLearn how to verify a company or school domain, review where it applies, and avoid sign-in conflicts.