Search results for: billing issues

• Billing & Payment

  Learn how billing works for ChatGPT Ads.

• Troubleshooting Common Issues

  A guide to resolving common setup, launch, measurement, and payment issues in Ads Manager Beta.

• Managing billing for ChatGPT and the API platform

  Find billing settings and support for your ChatGPT account, workspace, or API organization.

• Troubleshooting API usage and spend limits

  Identify the limit or credit balance affecting your API requests and find the right next step.

• Invoice dates for ChatGPT and API billing

  Learn how billing and invoicing work for ChatGPT subscriptions and API usage.

• Finding past ChatGPT invoices

  Find past ChatGPT Plus, Pro, or Business invoices in your billing settings.

• Setting up and managing prepaid API billing

  Purchase API credits, manage automatic recharges, and understand credit expiration, payment failures, and balance limits.

• Troubleshooting Common Onboarding and Policy Issues

  A guide to resolving common onboarding and policy issues related to account or ad review in Ads Manager Beta.

• Troubleshooting ChatGPT Plus or Pro renewal payments

  Troubleshoot failed ChatGPT Plus or Pro renewal payments by checking your bank, billing details, and region.

• Report Fraudulent ChatGPT or API Credit Purchase Charges

  Report a fraudulent charge.

• Understanding a temporary $5 API authorization hold

  Understand why updating your API payment method can create a temporary $5 authorization hold.

• Updating billing information, Tax ID, and VAT ID

  Learn how to update billing information, Tax ID, and VAT ID for ChatGPT and OpenAI API accounts.

• Token-based billing for ChatGPT Enterprise

  Learn how token-based billing works for eligible ChatGPT Enterprise agreements, including usage charges, seat fees, spend controls, and reporting.

• Why was my credit card declined?

  Find out why a credit card payment was declined and how to resolve bank, card, authentication, or regional issues.

• Managing billing and seats in ChatGPT Business

  Learn how standard ChatGPT seats, Codex seats, credits, and billing cadence work in ChatGPT Business.

• Frequently asked questions

  Learn more about how ChatGPT Ads works today and what to expect as the platform evolves.

• The Japanese Consumption Tax on your OpenAI Invoices

  Understand when Japanese Consumption Tax applies to OpenAI invoices and how Qualified Invoices work.

• Troubleshooting API Errors and Latency

  This article explains how to use the Service Health and Usage dashboards to troubleshoot common errors and latency issues when using the OpenAI API.

• How can I contact sales?

  Learn how to connect with OpenAI’s Sales team for Enterprise or API needs.

• Exporting monthly usage details from the API Usage Dashboard

  Export monthly API usage and detailed cost data from the API Usage Dashboard for reporting and invoice reconciliation.