Advice and answers from the OpenAI Team

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How can I contact support?

You can contact OpenAI Support by opening the chat bubble icon displayed at the bottom-right of help.openai.com

How can I contact sales?

You can reach out to our Sales team via our sales contact form… contracts If you're already at a spend upwards of $10,000 per month, please reach out via our sales contact

How can I contact support about billing?

Here's how to reach out to the team about a billing issue

EU Digital Services Act (DSA)

DSA Designated Point of Contact for Authorities… DSA Designated Point of Contact for Users… Article 11 of the DSA, our Government Request Portal (Kodex) has been designated as OpenAI’s point of contact

Unauthorized ChatGPT Plus, Pro, or API Credit Purchase Charges: How to Request a Refund

For assistance in requesting a refund due to unauthorized purchase, please contact us via our chat widget… We also advise you to contact your bank immediately to report the unauthorized charge and prevent further

Is it possible to restrict members from adding additional members to my ChatGPT Team workspace?

You can contact sales to inquire further about this option

Is there an SLA for latency guarantees on the various engines?

If your company or application has specific latency requirements, please log into your account and contact

Why am I getting an error message stating that I've reached my usage limit?

needs exceed what's available in the 'Increasing your limits' tier or you have a unique use case, contact

OpenAI Library Error Types Guidance

Solution Retry your request after a brief wait and contact us if the issue persists… Solution Retry your request after a brief wait and contact us if the issue persists… Solution Retry your request after a brief wait and contact us if the issue persists

OpenAI for Nonprofits

To apply for a nonprofit discount on ChatGPT Enterprise, please contact sales… Academic institutions can contact sales… If you have questions about your application, please contact Goodstack here